Please choose carefully as we do not refund if you change your mind. We may exchange goods at our discretion, within 14 days, with proof of purchase, if the goods are unopened and in their original condition. Unfortunately we are not able to exchange goods purchased at special or clearance prices. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
DAMAGED OR WRONG ITEM RECEIVED
Please contact us and we will organise for the item to be returned to Toyplanet and then a replacement will be sent to you.
Toyplanet stocks high quality ranges of toys in order to minimize problems and faults. If items you have purchased from Toyplanet are faulty please contact us and provide the order number and date of purchase. If you can include pictures and a note explaining what the fault is this is extremely helpful. You may be required to return the items to us so we can inspect or repair the items.
Once we have all the information from you we will endeavour to find a remedy that is satisfactory to you. In many cases we may be able to send a replacement at no cost to you without needing the faulty toy returned. In other cases our suppliers may require the items or the part to be returned to Toyplanet so we can on-forward the faulty toy or part to the supplier for a more indepth inspection. In all cases we will meet or exceed our obligations under New Zealand's Consumer Guarantees Act to provide a remedy to you.
Your personal right to privacy is paramount and we want to ensure that your experience with Toy Planet is safe and enjoyable. We do request certain personal information from you for the following: 1. Name. (Contact Enquiry) 2. Other contact information like email address and phone number when making an enquiry and billing information when me making a purchase through our website. Your decision to provide us with personal information such as: name, address, email address, phone number and billing information enables us to process enquiries and purchases efficiently to help provide a higher level of customer service. Your personal information that is retained by us is held on a secure password protected database, with access only available to selected authorised people. We are committed to respecting and protecting your privacy and will not sell or share your information with outside companies or third parties.
You can be assured any billing and personal information is safe on our website as we use secure servers to process all transactions and will never share this information with outside companies or third parties.
WHAT ABOUT COOKIES?
A cookie is a piece of data that resides on your computer from our website. You have the right to not accept our cookies by turning them off in your browser and deleting the cookies from your computer. You will still be able to visit our site. We use Analytics to track site data.
YOUR RIGHT TO ACCESS YOUR INFORMATION
You have the right to update and correct your personal information in accordance with The New Zealand Privacy Act of 1993. Please contact us using our contact details below and we will change this information for you.
TERMS AND CONDITIONS OF WEBSITE USE
GOVERNING LAW We are a New Zealand based Company services within New Zealand and Worldwide subject to freight, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.
COPYRIGHT All content contained within our website is copyright and are property of Toy Planet New Zealand.
LIABILITY We will take reasonable care to ensure the information presented in our website is accurate and the services and products are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is inaccurate or misleading, please bring it to our attention immediately and we shall take resolution action.
ADVERTISING We will take all reasonable care to ensure our advertising is relevant, honest and useful to our users however we will not be held responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.
CHANGES TO TERMS AND CONDITIONS We reserve the right to change these terms and conditions at any time by notifying users through our website.
FEEDBACK Please do not hesitate to contact us with any feedback you may have about our website and your experience we strive to continually provide a positive customer experience.